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Return Policy:
Unionscales.com.com sincerely thanks you for placing an order at Unionscales.com.com. If you need ever additional help, send us an Email info@Unionscales.com.com or give us a call toll free at 866-431-3200. The reason we exist is to make your process easier.
Most merchandise can be returned for any reason with in our return period. If you are not completely satisfied with your purchase, you may return any unopened merchandise in "as purchased" condition within 7 days of your delivery date. We will gladly exchange it or refund the purchase price, excluding shipping fees, whichever you prefer. Please allow approximately 10-14 days to process your refund. All order refusals are subject to a $10.00 refusal fee and excludes original shipping and handling fees. 20% Restocking Fee of original price will be deducted.
 
Refunds and Exchanges Instructions
When returning an order, we ask that you follow our easy return instructions to expedite transactions. This policy applies to all orders placed in the United States.
→ To expedite your return, you will need a Return Authorization. You may contact us toll-free at 1-800-xxx-xxxx, email us or fax your return request to 866-431-3200.
→ All unopened merchandise must be returned within 30 days of receipt and returned in its original packaging material. Merchandise that was opened but is in resaleable condition will be accepted for store credit only. Refunds can not be issued for items returned with any indications that the shipping box was opened prior to the return. Unionscales.com.com we not accept dirty, used or washed items for return.
→ Please print your return authorization number to the label affixed to your order receipt and return it with your shipment.
→ Returned merchandise should be shipped via UPS or insured Parcel Post to:
→ please allow us up to 14days once we have received your return to process and issue your refund

Unionscales.com
184 Bowery
New York, NY 10012
 

Special Orders

Certain items such as bedding and bedding accessories are special order items. These products are marked on Unionscales.com.com Please be advised that special order items can take up to 4-8 weeks for delivery. These items are subject to a 30%-50% restocking fee.
→ For verification purposes please maintain all tracking information of the returned package.
→ All documentation, parts and accessories need to be included with returned merchandise to receive a full refund.
→ All gift orders that are returned will be issued for store credit and credit will be valid up to 90 days after credit has been issued. Shipping cost and gift wrapping fees are non-refundable.
→ For your security, refunds will be credited back to the credit card used at the time of purchase.
→ Exchange orders will be processed as a new order and will be processed immediately after the returned merchandise refund is credited back to the credit card used at the time of purchase.
→ Items to be exchanged for another item must be clearly indicated. Exchange orders are subject to standard shipping and processing fees.
→ You will receive an email notification once your package has been received and processed by our returns department. Please allow up to 14 business days for inspection and processing.

 
Damaged or Defective Items

Damaged Item

Upon arrival of your shipment, please check the contents of your package immediately and report any discrepancies or damages within 7 business days of receipt of merchandise. Unionscales.com.com must report all damages immediately to the carrier for inspection. Claims issued on damaged or lost orders can take the carrier 7-10 days to process. Once a claim has been initiated and processed, a replacement will be sent. We are unable to accept cancellations on merchandise after it arrives damaged, but we will make every effort to make the product right. Please be assured that Unionscales.com will work diligently with the carrier to resolve this type of issue expeditiously.

Defective Item

Unionscales.com is committed to providing top quality merchandise. However, if you receive an item that is defective, please contact us toll-free at 1-800-xxx-xxxx or send us an email notification. Unionscales.com.com reserves the right to replace the defective parts or ship out a new item and is unable to accept cancellations on merchandise after it arrives, but we will make every effort to make the product right. Requests for replacement parts will be processed as quickly as possible. Please note that we are not able to express ship replacement pieces.
After 30 days of receipt, Unionscales.com cannot replace defective items and we will refer all issues regarding defective merchandise to manufacturer for warranty processing, if applicable.